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TERMS & CONDITIONS
The website eco-hilana.com is owned and operated by TW Trade LLC, trading as "Eco-Hilana". References to "we", "us" or "the website" are references to TW Trade or/and Hilana and Eco-Hilana.We are a company registeres in the US.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
This website and its content is copyright of TW Trade LLC. All rights reserved.
SHIPPING RATES & POLICIES
The cost to ship items from each product category to American Samoa, Guam, Northern Mariana Islands, Marshall Islands, Federated States of Micronesia, Palau, and the U.S. Virgin Islands varies by item, shipment and shipping option.
Your total shipping cost is calculated by adding the "Per Shipment" cost and the "Per Item" cost. If the "Per Item" cost is listed in terms of price per pound, you can check the weight on the item's detail page.
Taxes/Duties/Refused Shipments (For International Shipments):
Hilana: Upcycled Cotton can not be held responsible for any additional taxes and duties. In the event that you decide to refuse any shipments from The Handloom, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to Hilana: Upcycled Cotton. This amount will be subtracted from your merchandise refund. Returns must be sent via U.S. Postal Service, FedEx, or UPS. We recommend purchasing insurance since we can not be responsible for lost/damaged packages. Please be sure to package returns well, as items damaged from improper packaging will not be accepted.
RETURNS & REPLACEMENTS
Returns are accepted on all products, even SALE items. However, all returns/exchange must be postmarked within 15 days of your receipt of the ordered merchandise. Item(s) must be in original unused condition, and all tags, cards and boxes must be included with your return. Please email firstname.lastname@example.org for returns.
Timeline for returns:
Your return request will be processed within 4-7 business days after we receive your item(s). If you are expecting a return payment, please allow 2-3 business days for refunds to be received to the original form of payment once the return has been processed.