Sorry, we ship within United States at this time.
All orders will be processed and shipped within three business days (exclude weekends and holidays) in the order of receipt, except for custom or wholesale orders (3-30 days to create to deliver) because it is a made-to-order. Shipping time will depend on your location. Normally it will take two to seven days from ship date for delivery within U.S. addresses. If you live close by us, shipping time is usually the next couple days.
USPS Schedules: USPS Postal service are closed on Holidays and Weekends.
Shipping to P.O. Boxes?
Some carriers have limitations around shipping to P.O. Boxes. Please check with your P.O.Box policy before ordering. We ship with USPS postal service.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 28 days (US only) of receiving your shipping confirmation email, please contact us at [email protected]
with your name and order number, and we will look into it for you.
Lost or stolen packages?
Generally we will wait four weeks for domestic orders before considering a package to be lost in transit. Sometimes your package may go missing and then get back on track so we do not guarantee any delivery dates.
Juturna is not responsible or liable for any package that is lost or stolen after the package has been shipped. Once your package has been dropped off at the post offce, Juturna has no control over it. Lost or stolen packages should be reported to the carrier. Juturna is not liable for any packages lost by shipping carriers, such as USPS, UPS, etc, or packages that are marked as delivered but not received by the customer.
USPS post office are closed on holidays. During the holiday fall/winter season, please prepare for longer shipping times due to flight cancellations, road closures, high volume holiday orders, system malfunction, and lack of carrier staff. If you want your package to be delivered before Christmas, please order early. We appreciate your patience.
Packages that were non-deliverable by the postal service will have a $5 return processing fee. A refund of unopened shipped boxes will be applied minus the original shipping charges and return processing fee within 15 business days.
For International Shipping?
Currently, we ship within US only.
Incorrect Shipping Address?
It is the purchaser's responsibility to make sure that the shipping address is correct. We ship all orders directly to the address that is on file with the order. Therefore, Juturna is not responsible for an incorrect address that was entered at checkout. If an incorrect address is entered for an order, and the order has already shipped, it is the purchaser's responsibility for tracking down the package.
No refunds will be given for orders sent to the wrong address due to an incorrect address being on file with an order.
If an order is returned to the seller by Shipping Carrier because of an incorrect address, the order will either be cancelled/ refunded (order total minus the shipping) or the buyer must pay for reshipping again.
Damaged, Lost, or Stolen Packages?
We are not responsible for packages that are damaged, lost, or stolen after the package has been sent out or dropped off at the post office. We are not responsible for Delivered packages that are stolen at your location. If your Priority Mail package is missing during transit (undelivered after 4 weeks), please contact USPS or us for further assistant.
USPS Domestic Shipping Only
Returns & Exchanges
We do not accept exchanges.
We do not accept returns due to the nature of items, like intimate goods, perishable goods (organic and natural products), custom products (such as special orders or personalized items), fragile or delicate items, cleaning goods, and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
It is the purchaser's responsibility to read all descriptions, care notes, allergy informations, etc before making a purchase. If you think you are allergic to the product, do not use and always do a patch test (see FAQs -Allergy).
Custom orders that are undeliverable or unclaimed are non-refundable.
You may cancel within 12 hours of your order was submitted. For incorrect address in file, once your package is shipped out, we can't do anything about it. It is the buy responsibility to track it down.