Shipping Policy

Free Standard shipping within the Continental USA will be at least 5-7 business days from the day your payment has been verified. Once shipped, you will receive an email containing your order’s Tracking Number. Rest assured that all products will be packaged securely, making sure they are safe throughout shipping.

Once orders have been placed, it is not possible to cancel them due to the quick delivery process.

However, if you are not happy about your orders, please reach out to us via email to [email protected].

We will do our best to keep you satisfied and enjoy our products here at Heavenly Himalayan.

Return and Exchange Policy

Please reach out to us within 14 days after receiving the product so we can arrange for your replacement. Please note that we do not accept returns for a refund.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at [email protected].

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

Please note that we do not accept returns for a refund. Rather, we can arrange for a replacement. You can always contact us with any questions at [email protected].