Shipping Policy We ship to domestic USA & WORLDWIDE. When placing your order, simply select your preferred delivery option on the shipping page before proceeding to purchase.
All orders are shipped via our affiliate couriers standard domestic USPS or express USPS/World Priority Shipping. All international USPS International shipment are trackable.
Domestic US Shipping 4-7 business days
Rest of the world 7-14 business days
How much duty and taxes are charged on international orders?
We currently ship all items Delivery Duty Unpaid (DDU).
Duties (or Customs tariffs) are set by the destination country customs authorities.
If the customer refuses the delivery due to the import duties and fees, taxes and any other charges and fees, the package will either be destroyed or returned to it’s sender, in those cases, any additional fee occurred will be the responsibility of the customer and original order will NOT be refundable.
If you require further assistance, please contact firstname.lastname@example.org
Returns & Exchanges
We hope that you are pleased with your order. If for any reason you are not fully satisfied, you can return for full refunds on most items within 7 days of your order’s delivery date. All items must be returned in their original condition, without having been worn, washed or altered, and with tags still attached.
Shipping costs incurred upon order placement are non-refundable. Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.
Items not eligible for return will be noted as such on the product page. No returns or exchanges will be accepted on the following categories considered Final Sale: Sale items Fine Jewelry Skincare products Customized items One Of A Kind items Wedding dresses Vintage items If you require further assistance, please contact INFO@SUSANYIN.COM
REFUNDING THE PURCHASE Once the return has been checked by our team, you will receive an email regarding the returned items. We will refund you as quickly as possible.
The refund is always credited to the payment method with which the original purchase was made
The refund is always credited in the same currency as the original purchase
If you are returning a gift. The refund is always credited to the purchaser’s account. For security reasons, we are not authorized to refund a different account
If the purchase was made with a gift card, a new gift card will be issued
The time it takes to receive your refund depends on the payment method or your credit card provider If you require further assistance, please contact INFO@SUSANYIN.COM
Due to the nature of our products we do not accept order cancellation. Your order will be process accordingly.
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