many voices, one journey
We create shifts in consciousness that unlock our greatest human capacities to love and serve. At Sounds True, we have created the world’s largest living library of transformational teachings that support and accelerate spiritual awakening and personal transformation. We make this living library available on multiple media platforms and in multiple languages for people of today and for future generations.
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Ordering/Payments/Shipping
Q: Where is my order? Can I track it?
A: If you provided a physical US shipping address, we will send you a confirmation email. For tracking information please contact customer service.
Please see our shipping page for more information. Q: Do you accept orders over the phone?
A: Yes, we accept phone orders Monday through Friday, 8 am – 5 pm Mountain Time, at 1-800-333-9185.
Q: How can I change my online order?
A: Sounds True immediately begins processing once an order is placed and submitted. Contact us at [email protected] to check if your order has been processed.
If your order has shipped and you would like to return products, please refer to our Return policy.
Q: Will I be charged sales tax on my order?
A: For customers living in Colorado, Pennsylvania, or Australia, sales tax is charged. We do not charge taxes for our live, in-person events or our live, blended-learning training programs, such as the Mindfulness Meditation Certification Training Program.
Q: What credit cards or other payment methods do you accept?
A: Email or online orders: We accept Visa, Mastercard, Discover, and American Express credit cards.
Mail orders (US only): We accept check or money orders for mailed orders.
International customers: Please send money orders made payable in US funds or use a credit card.
Q: Do you ship internationally?
A: Yes. Details can be found on our shipping page.
Q: How can I see my invoice?
A: We can email invoices upon request. Many order details can be found in your order history. Go to “Account,” then “My Orders,” and click on “View Order” next to the desired order number.
Passwords & My Account
Q: Why do I need an account?
A: An account is needed to make purchases, access order history, store multiple shipping addresses, view and track your orders in your account, and provide access to your online digital library. Your online Digital Library contains audio, music, video, ebooks, and online courses.
Q: How do I reset my password?
A: Click on “Log In” at the top of the site, then “Forgot Your Password?” under the password field. Enter your email address and press “Submit.” You will then receive an email with a link to reset your password within a few minutes.
Digital Library & Downloads
Q: How do I download products from SoundsTrue.com?
A: Please follow these steps:
Log in to your Sounds True account
Click on “Digital Library”
Click on the “download” button next to the program
Select your file type. Learn more about the different file types here
Click on the yellow “download” button next to each file to start downloading
Q: What products are available for digital download?
A: Sounds True currently offers audio downloads (music and spoken word), video downloads, online courses, and ebooks.
Q: Why is my digital download one large file instead of being broken down into tracks?
A: If you do not want one large file, please try selecting a different file type. Learn more about the different file types here.
Q: What file type do I want to download?
A: Learn more here about which file type is recommended for your device.
Q: How long will my downloads be available in my Digital Library?
A: There is no expiration date for downloadable programs.
Q: Can I download files directly to my mobile device?
A: Yes, by using the Sounds True App all iPhone/iPad and Android users can now have immediate access to their digital libraries. Our customers will be able to download programs, or stream courses.
For Sounds True App for iPhone and iPad:
Click here
For Sounds True App for Android:
Click here
Q: Can I download digital download purchase(s) multiple times or to multiple computers?
A: Yes, you can download it to as my devices as you want to, as many times as you’d like.
Q: How can I gift a download?
A: In order to gift a download, the recipient will need an online account with Sounds True.
Once they have an account, give us a call and place your order by phone at 1-800-333-9185, Monday through Friday, 8 am – 5pm Mountain Time. We will need the recipient’s email address at the time the order is placed. We can then put the item(s) into their Digital Library.
Courses and Events
Q: How do I access a course that I have purchased?
A: Please follow these steps:
1) Log in to your Sounds True account
2) Click on “Digital Library”
3) Click on “Online Courses”
4) Find the title of the desired course and click on “go to course.”
For interactive courses, there is a “Join” button in each live session section of the course’s home page. If your course includes more than one session, you will need to follow these steps for each live session on the course home page.
Beginning one hour prior to the live session start time and until the event ends, the “Join” button will be activated, and you can select it to join the event.
About 15 minutes before the session starts, early programming will appear in the player. At the scheduled start time, the session will automatically begin.
Choose a name to identify yourself to the moderator, and submit it.
You will see a box to submit questions to the moderator, who will review questions to be answered by the author during the event.
Q: What if I am unable to attend a live session in a course?
A: All live sessions are recorded and will be available through your digital library after 7 pm Eastern Time, two business days after the session.
Q: Depending on my global location, how can I tell what time the live session will be?
A: International participants, please use the converter at timeanddate.com. Note that online session times are posted in Eastern Time.
Q: How do I submit a question for an online course?
A: If you would like to submit a question in advance for the author to address during a live session, you can use the “Submit a Question” option on the course home page. If want to ask a question during the live session, you will need to create a name to identify yourself to the moderator. You will then see: “Welcome [Name]. Please enter your question to the moderator.”
Q: How do I receive a ticket for my live in-person event?
A: Our events are ticketless, so just give your name at the door.
Refunds
Q: How do I return a product?
A: Please see our Return policy for full details
Q: Can I return a download?
A: Yes, we unconditionally guarantee your satisfaction with all Sounds True products for one year when purchased via our website.
Q: Will you refund my Sounds True mobile app purchase?
A: No, since Sounds True does not sell apps directly to customers. If you wish to receive a refund for a Sounds True app, please contact the place of purchase to determine their specific return policy. Examples: Apple iTunes, Android, Google, Amazon/Kindle Fire.
Q: I ordered a download but wanted a CD. What do I do?
A: Please see our Return policy. Normally, there is a price difference between CDs and downloads so please have your credit card information available to cover the price difference. Also, shipping may be applied if your order total is under our free shipping threshold.
System Requirements
Our web site supports Windows and OSX using newer versions of Chrome, Safari, FireFox, and Internet Explorer browsers. We also support the most recent versions of iOS for iPad and iPhone.
Other
Q: How do I receive a catalog?
A: Sounds True no longer offers a paper catalog through the mail. To learn about new releases and receive exclusive offers, sign up for our weekly email program. Sign up now
Q: Do you offer gift certificates?
A: Sounds True does not provide gift certificates at this time.
Q: Are CE credits available for my profession?
A: Please see our CE Credits page to check for your profession. Shipping Times and Rates
Listed below are our different shipping schedules: Domestic (US) and International.
Sounds True is not responsible for any customs or duties that may be incurred on international shipments.
We do not accept Western Union Transfers of any kind.
Domestic (US) Shipping Costs
Receive free standard delivery on orders over $50. Digital downloads do not count towards the $50. Physical products must equal or exceed $50.
Order Total Standard Shipping
UP TO $20 $4.95
$20.01 - $49.99 $6.95
$50 and up FREE STANDARD shipping—US orders only Delivery in 6-12 business days by the US Postal Service
Domestic US coverage including Alaska, Hawaii, Puerto Rico, Guam, and all US territories
Delivery to all physical addresses, PO boxes, and military APO/FPO destinations
EXPEDITED shipping—US orders only
Delivery in 3-4 business days by FedEx: $18.95
Place your order Monday-Friday by 10 a.m. Mountain Time
Only available for domestic US coverage (physical addresses only) including Alaska and Hawaii
Not available for PO boxes, military APO/FPO destinations, Puerto Rico, Guam, and other US territories
EXPRESS shipping—US orders only
Delivery in 1-2 business days by FedEx: $25.95
Place your order Monday-Friday by 10 a.m. Mountain Time
Only available for domestic US coverage (physical addresses only) including Alaska and Hawaii
Not available for PO boxes, military APO/FPO destinations, Puerto Rico, Guam, and other US territories
International Shipping Costs
Order Total Standard Shipping
UP TO $30 $12
$30.01 - $60 $15
$60.01 - $100 $18
Over $100 $25
Delivery in 7-21 business days
Sounds True's 100% Satisfaction Guarantee
We unconditionally guarantee your satisfaction with all Sounds True products for one year when purchased via our website. If a Sounds True product fails to meet your expectation—for any reason—simply return it with receipt for a full refund. For items manufactured by other companies, we indicate the warranty period in the product description.
Returns should be shipped to:
Sounds True Returns
379 S. Arthur Ave.
Louisville, CO 80027 Return Policy
We unconditionally guarantee your satisfaction with all Sounds True products for up to one year when purchased from Sounds True. If a Sounds True product fails to meet your expectation for any reason, simply return it with receipt for a full refund. For items purchased from Sounds True which are manufactured by other companies, we indicate the warranty period in the product description.
For all returns:
1. Sounds True allows returns for up to 365 days from the order date.
Note: All returns sent to Sounds True after 365 days will not qualify for a refund.
2. Refund Form is required to ship with product for all refunds.
Returns of hard goods:
In the event you need a refund, we will honor any order placed with us within 365 days from the order date. Original shipping charges will not be refunded.
Fill out the RETURNS FORM (also located on the back of your pack list).
Mail the completed form with the return items to the following address:
Sounds True
Attn: Retail Returns
379 South Arthur Avenue
Louisville, CO 80027
For questions, please email [email protected] with RETURNS HARD GOODS in the subject line.
Returns of digital downloads, subscriptions and/or live events:
For Live Events Refunds: email [email protected] with LIVE EVENTS REFUNDS in the subject line.
For Digital Download Refunds: email [email protected] with DIGITAL DOWNLOAD REFUNDS in the subject line.
For Subscription Refunds: email [email protected] with SUBSCRIPTION REFUNDS in the subject line.
Please, make sure to provide the following information:
Your first and last name
Order Number (if available)
Postal Code
Phone # or email
Reason for requesting a refund
Mobile device app purchases:
Please see our FAQ page.
Other company products sold by Sounds True:
Sounds True sometimes offers products not manufactured by Sounds True. For these items, we indicate the warranty period in the product description which can be different than Sounds True’s return policy period. Please verify your product meets these specific timeframes for all refunds.
We will reply promptly to all inquiries and are so grateful to be of service. Privacy Policy
Sounds True, Inc. (“Company,” “we,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy. It is our continued honor to serve you as a customer. We fully recognize our responsibility to protect your customer information and its confidential nature, and we employ the highest standards of safety, security, and confidentiality with your personal and financial information.
This Privacy Policy governs your access to and use of SoundsTrue.com, including any content, functionality, and services offered on or through SoundsTrue.com (“the Website”) whether as a guest or a registered user.
When accessing the Website, the Company will learn certain information about you both automatically and through voluntary actions you may take during your visit. This policy applies to information we collect on the Website and in email, text, or other electronic messages between you and the Website.
Please read the Privacy Policy carefully before you start to use the Website. By using the Website, making a purchase, or clicking to accept or agree to the Terms of Use when this option is made available to you, you accept and agree to be bound and abide by the Privacy Policy. If you do not want to agree to the Privacy Policy, you must not access or use the Website.
Children Under the Age of 13
Our Website is not intended for children under 13 years of age. No one under age 13 may provide any information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or through any of its features, register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use.
If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at [email protected].
Information We Collect about You
When you access the Website, the Company will learn certain information about you during your visit.
Information You Provide to Us: The Website provides various places for users to provide information. We collect information that users provide by filling out forms on the Website, communicating with us via contact forms, responding to surveys, search queries on our search feature, providing comments or other feedback, and providing information when ordering a product or service via the Website.
We use information you provide to us to deliver the requested product and/or service, to improve our overall performance, and to provide you with offers, promotions, and information.
Information We Collect Through Automatic Data Collection Technology: As you navigate through our Website, we use automatic data collection technologies including Google Analytics to collect certain information about your equipment, browsing actions, and patterns. This will generally include information about your location, your traffic pattern through our website, and any communications between your computer and our Website. Among other things, we will collect data about the type of computer you use, your Internet connection, your IP address, your operating system, and your browser type.
The information we collect automatically is used for statistical data and will not include personal information. We use this data to improve our Website and our service offerings. To the extent that you voluntarily provide personal information to us, our systems will associate the automatically collected information with your personal information.
Use of Cookies and Pixels
Similar to other commercial websites, our website utilizes a standard technology called “cookies” and server logs to collect information about how our site is used. Information gathered through cookies and server logs may include the date and time of visits, the pages viewed, time spent at our site, and the websites visited just before and just after our own, as well as your IP address.
A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites.
n order to purchase products from the Website, your web browser must be enabled to accept cookies. Among other things, we use cookies to give credit to those sites that direct traffic to the Website for marketing purposes. The Company does not use cookies to store or collect personal information such as full names, addresses, or payment information.
The Company also uses the technological equivalents of cookies, including social media pixels. These pixels allow social media sites to track visitors to outside websites so as to tailor advertising messages users see while visiting that social media website. The Company reserves the right to use these pixels in compliance with the policies of the various social media sites.
Third Party Use of Cookies
Some content or applications, including advertisements, on the Website are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.
We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
Email Information
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received online, through mail, and via telephone. This also applies when you register for our website, sign up through any of our forms using your email address, or make a purchase on this site. For further information, see the email policies below.
Email Policies
We are committed to keeping your email address confidential. We do not sell, rent, or lease our subscription lists to third parties, and will not disclose your email address to any third parties except as allowed in the section titled Disclosure of Your Information.
We will maintain the information you send via email in accordance with applicable federal law.
In compliance with the CAN-SPAM Act, all emails sent from our organization will clearly state who the email is from and provide clear information on how to contact the sender. In addition, all email messages will also contain concise information on how to remove yourself from our mailing list so that you receive no further email communication from us.
Our emails provide users the opportunity to opt out of receiving communications from us and our partners by reading the unsubscribe instructions located at the bottom of any email they receive from us at any time.
Users who no longer wish to receive our newsletter or promotional materials may opt out of receiving these communications by clicking on the unsubscribe link in the email.
How and Why We Collect Information
The Company collects your information in order to record and support your participation in the activities you select. If you register to download a book or resources, sign up for our newsletter, and/or purchase a product from us, we collect your information. We use this information to track your preferences and to keep you informed about the products and services you have selected to receive and any related products and/or services. As a visitor to this Website, you can engage in most activities without providing any personal information. It is only when you seek to download resources and/or register for services that you are required to provide information.
If you are outside the European Union and opt to receive free resources, participate in any free training programs, register for a webinar, register for a live event, register for a seminar, or purchase any products sold by the Company on this Website, we will enroll you to receive email and postal communications in the future, including updates that we believe you may find of interest.
If you are in the European Union and opt to receive any free resources, participate in any free training programs, register for a webinar, register for a live event, register for a seminar, or purchase any products sold by the Company on this Website, we will only enroll you to receive email and postal communications in the future, including updates that we believe you may find of interest, if you affirmatively consent to it.
If you are subscribed to receive updates, you may unsubscribe at any time. We include an “unsubscribe” link at the bottom of every email we send. You can also unsubscribe by sending an email message, calling, or sending a written message, as follows:
Phone: Please call toll-free 1.800.333.9185 to speak to a Customer Service associate between 8AM to 5 PM Mountain Time.
Email: Send us a message at [email protected].
How Do We Use the Information That You Provide to Us?
We use personal information for purposes of presenting our Website and its contents to you, providing you with information, providing you with offers for products and services, providing you with information about your subscriptions and products, carrying out any contract between you and the Company, administering our business activities, providing customer service, and making available other items and services to our customers and prospective customers.
From time to time, we may use the information you provide to us to make you offers to purchase products and services provided by third parties in exchange for a commission to be paid to us by such third parties. Should you opt to take part in such promotions, the third parties will receive your information.
From time to time, we may use the information you provide to us to display advertisements to you that are tailored to your personal characteristics, interests, and activities.
Disclosure of Your Information
As a general rule, we do not sell, rent, lease, or otherwise transfer any information collected whether automatically or through your voluntary action.
We may disclose your personal information to our subsidiaries, affiliates, and service providers for the purpose of providing our services to you.
If you opt in for marketing associated with certain online courses, we do share your contact information with the course authors.
We may disclose your personal information to a third party, including a lawyer or collection agency, when necessary to enforce our terms of service or any other agreement between you and the Company. Additionally, we also provide your information to: Bronto, Facebook, Google, Microsoft, Hotjar, Steelhouse, HasOffers, Nextopia, Kount, and other third-party service providers that we utilize.
We may provide your information to any successor in interest in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets and/or business.
In other words, we may disclose information when legally compelled to do so when we in good faith believe that the law requires it, for the protection of our legal rights, or when compelled by a court or other governmental entity to do so.
Gift Messages and Sharing with a Friend
When you request a gift message with your order, we do not use the information contained in the gift greetings that you fill out, except to execute the message as requested.
When you email a message to a friend from SoundsTrue.com using the “Share” functionality, your email address and your friend’s are both required. This ensures that your friend will know that we have sent the email message at your request. Emails obtained for the “Tell a Friend” service are only used for this purpose and then discarded.
How Do We Protect Your Information and Secure Information Transmissions?
We employ commercially reasonable methods to ensure the security of the information you provide to us and the information we collect automatically. This includes using standard security protocols and working only with reputable third-party vendors.
Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email. However, doing so is allowed, but at your own risk. Some of the information you may enter on our website may be transmitted securely via a secure medium known as Secure Sockets Layer, or SSL. Credit card and other sensitive information is never transmitted via email.
The Company may use software programs to create summary statistics, which are used for such purposes as assessing the number of visitors to the different sections of our site, what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas.
For site security purposes and to ensure that this service remains available to all users, the Company uses software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.
Policy Changes
It is our policy to post any changes we make to our Privacy Policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you by email to the email address specified in your account and/or through a notice on the Website homepage. The date the Privacy Policy was last revised is identified at the bottom of the page. You are responsible for ensuring we have an up-to-date, active, and deliverable email address for you, as well as for periodically visiting our Website and this Privacy Policy to check for any changes.
Contact Us
The Company welcomes your questions or comments regarding the Privacy Policy:
Sounds True, Inc. 413 S. Arthur Avenue
Louisville, CO 80027
Email address: [email protected]
Our GDPR Representative
The Company employs VeraSafe as its representative for handling General Data Protection Regulation issues.
22 Essex Way #8203
Essex, VT 05451
USA Phone: 1.888.376.1079
Visitors’ GDPR Rights
If you are within the European Union, you are entitled to certain information and have certain rights under the General Data Protection Regulation.
Those rights include;
We will retain the any information you choose to provide to us until whichever of the following comes first:
a) you ask us to delete the information; (b) our decision to cease using our existing data providers; or (c) the Company decides that the value in retaining the data is outweighed by the costs of retaining it.
You have the right to request access to your data that the Company stores and the rights to either rectify or erase your personal data.
You have the right to seek restrictions on the processing of your data.
You have the right to object to the processing of your data and the right to the portability of your data.
To the extent that you provided consent to the Company’s processing of your personal data, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based upon consent that occurred prior to your withdrawal of consent.
You have the right to lodge a complaint with a supervisory authority that has jurisdiction over issues related to the General Data Protection Regulation.
We require only the information that is reasonably required to enter into a contract with you. We will not require you to provide consent for any unnecessary processing as a condition of entering into a contract with us. many voices, one journey Our Vision
Sounds True was founded in 1985 by Tami Simon with a clear mission: to disseminate spiritual wisdom. Since starting out as a project with one woman and her tape recorder, we have grown into a multimedia publishing company with more than 80 employees, a library of more than 1500 titles featuring some of the leading teachers and visionaries of our time, and an ever-expanding family of customers from across the world. In more than three decades of growth, change, and evolution, Sounds True has maintained its focus on its overriding purpose, as summed up in our Mission Statement.
Tami
Sounds True’s mission is to wake up the world.
We wake up when we realize that we are interdependent and interconnected with all of life. We wake up when our heart is so overflowing that we devote our lives to being of benefit.
When we wake up, we naturally want to follow our inner sense of purpose and take good care of ourselves, each other, and our world.
What We Do
At Sounds True, we have created the world’s largest living library of transformational teachings that support and accelerate spiritual awakening and personal transformation. We make this living library available on multiple media platforms and in multiple languages for people of today and for future generations.
We partner with the leading spiritual teachers on the planet to make their teachings accessible through books, audio programs, online learning experiences, and in-person events.
We bring people together to connect and accelerate the journey of personal growth and awakening.
We provide a trustworthy and safe online home for spiritual explorers, where you can show up with authenticity and meet others on the path. We warmly welcome beginners while remaining true to the depth and challenges of the spiritual journey.
We create shifts in consciousness that unlock our greatest human capacities to love and serve.
How We Do It
How we work is as important as what we do.
Here are the values that inform how we work at Sounds True:
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