We strive to create unique and lasting artwork for our customers. We work hard to make sure each order is given love and attention and is completed and shipped within the specified time. If, in the event there is a delay in acquisition of materials to make your project or some other unforseen reason, we will let you know asap and will do our best to source the materials elsewhere. Thank you in advance for your patience!
Turn around time for most items is 1-3 days. Customized items, handmade batches of paper, invitations or large orders will require more lead time and will be noted in each item's description. If you have any questions about a custom order, please don't hesitate to contact me: firstname.lastname@example.org
We offer first-class USPS shipping (when available), Priority Mail or Express Mail for an extra fee. If the customer requests an item be shipped US or FEDEX, arrangements can be made (though their rates are typically higher than USPS). As many of our items have different sizes and weights, and some require special packaging to ensure their safe arrival, shipping rates are calculated on each individual order.
Returns & Exchanges
Returns of pre-made, non-customized or personalized items are allowed for 7 days after receipt so long as the item is in new, unmarked condition.
All sales of custom items are final.
Refunds will be processed weekly and will be credited to the method of payment used in the purchase or as a shop credit, whichever you prefer.
Items should be returned to:
1888 Niagara St. Buffalo, NY 14207
What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Surveys & Contests
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.