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• Your order is carefully packed in a padded envelope or box.
• It's sent via USPS, UPS or FedEx
• We ship FAST - Your order is shipped with 24-48 hours, sometimes same day
• Once it leaves our hands we have zero control over what the carrier does with our/your stuff. But we will not leave you hanging, contact us with any shipping issues.
• Make 100% sure you entered your correct address
• We never type or retype your address info, it is 100% computer generated from your input
• If you catch incorrect info email or call us. Use ADDRESS ChANGE as subject
• We ship FAST
• You receive one email thanking you for your order (My Meemaw told me to always say Thank You)
• The next email will have the tracking info
• Tracking info is generated after the package is scanned
• We need an email address or cell phone number to send tracking
• Check spam folders etc if you do not get tracking info within 48 hours of order
What To Do If Tracking Says Package Was Delivered & You Don't Have It
• Don't despair! We have options!
• First - Check with neighbors, family, door person, etc
• Sometimes packages are marked as scanned, before the driver leaves and they don't get them all delivered. Give it another 1-2 days.
• This really works. Print tracking info out, leave in in your mailbox with a note asking for their help. Get them on your side!
• If you have no luck with these steps, contact us.
• We offer USPS, FedEX and UPS
• Our shipping costs are your actual shipping costs (rounded off)
Returns & Exchanges
It's simple. We want you to be happy, no...make that ECSTATIC with your stuff you get from us.
We want you posting on Facebook, Instagramming away and telling strangers on the street about your dog's nose, paws and elbows looking great.
IF, heaven forbid, you are unhappy, contact us first. Let’s figure out what it will take to make you happy and take it from there. I had a mini panic attack just thinking about anyone being unhappy with our products. Give us the chance to regain your confidence and business.
Bottom Line - we accept returns, exchanges, we will work with you. We will not leave you upset, if at all possible. We do ask that you give us a chance to make it right.
We're required to have specific times etc. So, we offer an unlimited 90 day return policy. Just contact us and we'll fix it, if humanely possible.
Telephone Monday-Saturday 9am until 7pm Central Time 1.855.DOG.BLISS
• If your order has not shipped, we will gladly change or cancel it.
• Contact us ASAP, as we ship very quickly
• Call or email and use CANCEL ORDER as subject
We never, ever, EVER share your personal info with anyone. Sensitive information entered online is encrypted and transmitted using SSL (Secure Socket Layers) technology provided by Mindful Market's merchant services companies. I promise, your email address is never, ever shared with anyone.