ZW Shipping Policy
How do you ship zero waste & plastic free?
We use 100% recyclable and 100% compostable paper boxes to ship our products. If we need to add packing materials inside of our boxes, we use 100% recyclable paper, typically recycling grocery newsletters. Even our shipping labels and tape are 100% recyclable, compostable, and plastic free!
How long will it take for my straw order to arrive?
Approximately 4-8 business days for standard set sizes. You will receive a USPS tracking number for your order as soon as it is shipped.
If you need over 1000 straws or needed to customize a logo, your order will take closer to the 20 days as we need to confirm the branding design and have you approve the digital proof before we manufacture your entire order.
What is your Return Policy?
We do not accept returns or issue refunds, however, if you have any issues with your product, please email us at [email protected] and we will address these on a case-by-case basis.